In accordance with General Data Protection Regulation, which takes place in the EU for anyone who stores personal data, the following policy has been adopted in our practice.

Data collected when visiting our website

When you visit our website, we automatically collect certain information about your visit using Plausible Analytics.

This information includes

  • Time of visit
  • Duration of the visit
  • Pages visited
  • Referral source (e.g. which website or search engine led you to our site)
  • Browser type and operating system
  • Note that Plausible Analytics is designed to be privacy-friendly and does not collect personally identifiable information such as IP addresses.

The information we collect through Plausible Analytics is used solely to understand how our website is used and to improve your experience. We do not use the collected data to identify individual users or to share with third parties.

Collection using contact form

We only collect personal information that you voluntarily provide to us via the form. This information may include your name, email address, telephone number and any other information you choose to provide us in your message.

The information you provide to us via the form will only be used for the purpose for which it was collected, such as answering your questions or requests. We do not use the information for other purposes unless you expressly give us permission to do so.

Personal data collected when you are a client

Data is collected by our office solely for the purpose of providing treatment to you. We never share your data with any other providers as per European and Danish confidentiality laws regarding the provision of psychological therapy.

The personal data we collect is used for

1) Treatment planning and provision
2) Billing
3) Third party billing, for people with insurance
4) Notifying you of upcoming changes to our practice and/or groups that are starting in the future.

You have the following rights with respect to your data

1) You have the right to receive a copy of your data
2) You have right to revoke consent for us to use your data at any time
3) After termination of our work together, you have some rights to ‘be forgotten’.  Please discuss this right with your treatment provider.

The data services we use include

1) Siteground Webhosting (encrypted in compliance with GDPR)
2) Acuity Scheduling (encrypted in compliance with GDPR)
3) Apple Cloud (encrypted in compliance with GDPR)
4) Simpelt regnskab for accounting (encrypted in compliance with GDPR)
5) Google for only the storage of contact information in our phones (name, address, phone number and email with your consent)
6) Phone providers for calling/ SMSing to you, if you consent
7) Any paper records are stored in a locked file cabinet behind locked office doors

Your responsibilities

Though we, at our office, go to a great deal of care to protect your data, there are some things that are your responsibility.  We cannot be held accountable for example, for:

1) Emails left open on your personal computer
2) Your personal passwords on your devices
3) Ensuring encryption with your personal email servers

Privacy Officer

Any questions about the privacy policy or concerns about a privacy issue should be directed to:
Debbie Quackenbush, Ph.D.